How to Pricematch a Jetstar Flight

neil on 28/08/2012 at 9:00 am, filed under Travel

I’ve never flown Tiger Airways and as long as Jetstar keep offering their price beat guarantee, I don’t foresee this changing.

What is it and why not just book with Tiger (or another cheaper airline)?

Jetstar’s price beat guarantee means that it will match the price of any competitor’s price plus give you a further 10% off of your price.  So if Tiger offers a $10 fare one way between Sydney and Melbourne you will receive the airfare for $9 each way from Jetstar. In addition, you won’t pay Jetstar’s credit card or booking fees. The same flight booked with Tiger would cost $10 each way + $7.50 cc/booking fee. So a $10 flight ends up costing $17.50 each way.

How can I do a Jetstar Price Beat?

1. Go to Tiger Airway’s website and find the flight you wish to fly on including the time. For this example, let’s try Melbourne to Sydney, roundtrip, Oct 5-7 2012, 6:40AM out & 7PM in. Note down the prices, times as well as the flight numbers.   You will need to give this information to Jetstar. The total of the Tiger flights are $144.95 so with Jetstar’s price beat guarantee you will get the flights for $130.46.

2. Go to Jetstar’s website and find flights with similar flight times (within an hour of the Tiger flight). A flight leaving at 7:35AM and returning at 6:35 PM gives us a price of $256, almost double of what Tiger quoted.

3. Call Jetstar  on 131 538 (or +61 3 9347 0091 for those with free local/national calls). They are open 24 hours so it’s best to avoid peak time by calling late at night or on a weekend. Ask for a price beat guarantee. The operator will ask for all the relevant details and confirm your flight. Within 72 hours, you should have your itinerary emailed to you.


  1. Jon:

    Hi, thanks for this. How are you certain that you don’t pay any of Jetstars credit card/booking fees if you pricematch? thanks

    28/08/2012 @ 12:50 pm | Reply
    • neil:

      I’ve done it myself (as well as others on OzBargain). They tell you the total on the phone which should add up to 10% off of the Tiger flight.

      28/08/2012 @ 12:55 pm | Reply
      • Jon:

        but there is nothing in their rules which says that they dont charge these fees if you pricematch? you might have been lucky?

        28/08/2012 @ 12:58 pm | Reply
  2. @Neil — thanks for posting this. My wife was worried that once the secret is out, Jetstar is going to close this hole. We will see :)

    Currently my parents are visiting us from the Gold Coast, using the $20 Jetstar tickets that we price matched against Tiger a month ago.

    28/08/2012 @ 6:30 pm | Reply
    • Why would they? They’re stealing customers from cheaper airlines and would be making a bundle, I’m sure.

      If only Tiger flew to the UK…

      (recent Ex-pat here)

      01/09/2012 @ 1:18 pm | Reply
  3. Pingback: Save 10% And Skip The Fees With Jetstar’s Price Beat Guarantee | Lifehacker Australia

  4. huyie:

    I wonder if you can use a Jetstar voucher with this?

    People routinely accumulate points to get a voucher, and sometimes sell them off knowing they are unlikely to be travelling at that time.

    The problem is that the contact details when have to be the details of the seller, and wonder if Jetstar would be fussy if it doesn’t match any of the details of the passengers, given they have already price matched the fare in the first place?

    04/09/2012 @ 2:26 pm | Reply
  5. I doubt so. If I’m not mistaken, there’s a condition tagged on the price beat guarantee. For instance, the flight compared must not be more than 2 hours difference considering Jetstar flight departs early in the morning while Tiger departs late afternoon.

    14/09/2012 @ 9:52 am | Reply
  6. Conditions apply: The Price Beat Guarantee only applies for travel in the same economy booking class, leaving an Australian airport on the same dates, using the same flights and airlines, as the written competitor quote. We do not price match or price beat our own website ( ). The Price Beat Guarantee cannot be redeemed for purchases online at . STA Travel will not price beat on an existing booking – the competitor quote must be presented to us prior to booking. Infant fares are not eligible for Price Beat Guarantee. *Fares offered to closed user groups are excluded. These include Subscription, Corporate, Membership or Trade/Travel Expo. This offer cannot be combined with any other discount or offer. **Airlines excluded from this guarantee are: Jetstar, Tiger Airways, Air Asia X, Pacific Blue. #The $1,000 is available per booking and is awarded as travel credit to be spent with STA Travel. The credit is valid for 12 months from the date of the initial booking. These funds may only be used for travel in the passenger names of the original booking and cannot be used towards another Price Beat.

    25/09/2012 @ 9:48 am | Reply
    • neil:

      That’s the STA Travel price beat guarantee which is a different company. By the sounds of that, it looks like they won’t pricematch anything.

      25/09/2012 @ 10:59 am | Reply
  7. Daniel:

    Will Jetstar pricematch Tiger if the flights have a “subject to regulatory approval” mark?

    29/09/2012 @ 7:59 am | Reply
    • neil:

      Good question. Not too sure. On the phone, the agent loads Tiger’s website and attempts to book the same flight. So I’d say if the flight can be booked on Tiger’s website then you should be able to pricematch it through Jetstar.

      29/09/2012 @ 9:55 am | Reply
      • Daniel:

        Thank you neil, I’ll try to make a booking during the weekend and let you know the outcome.

        29/09/2012 @ 10:42 am | Reply
  8. Corrine:

    That’s awesome! Thanks for the info.

    02/10/2012 @ 10:08 am | Reply
  9. Rachel:

    I also just got Jetstar to pricematch a tiger flight yesterday – was very happy about my $45 flghts! Jetstar don’t charge a booking fee and not only match the cheaper price, they also nock off 10%. Only thing not included is checked in luggage and if you want to sit next to your comapnion… still can’t quite believe thay can charge people for that! Let’s just say i will be basing future flights around jet stars price match :)

    25/10/2012 @ 11:03 am | Reply
  10. Mosmanite:

    Wow, well done Jetstar. I know I have complained about you in the past, but after going through the booking process with Tiger only to find their hidden $7.50 charge I started to look at the alternatives. Thanks to Neil for posting and good on you Jetstar, if you keep this up then I will definately be using you gain.

    26/11/2012 @ 12:42 pm | Reply

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