OzBargain Responsible for Merchant’s Failure to Deliver?
Received a “fan” mail today.
I purchased earings for my wife for Christmas following a “bargain” on your website for Cudo.com.au
The fact is after 1 month, the item is still not received. Apparently I am not the only customer to whom that happened, a few other people are in the same situation.
So I strongly suggest that you take care with the ads on your website as your responsibility could be involved too.
Emphasis mine. Probably referred to this offer here and this forum discussion. With most inquiries I usually just reply saying that OzBargain is just an online community for shoppers to discuss bargains, and they should really contact the merchants directly (in this case, Cudo.com.au).
However, as deal postings can sometimes be seen as “ads on your website” (although that was just one community member sharing a deal he/she found interesting), thus the visitor concluded that “OzBargain is in some way responsible”. IANAL but can that really be the case? “Common sense” says no, especially over a deal that wasn’t well received in the first place. However we live in a land that often defies common sense…